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Canadian Consumer Panels®
FREQUENTLY ASKED QUESTIONS
Questions and answers for clients:
Do you offer free consultations?
Yes, if you are a brand manager, product manager, research manager or small business owner interested in In-Home Usage Test consumer research, please contact an account manager at [email protected] to book a FREE CONSULTATION
Do you offer nationwide In-Home product testing?
Yes, Canadian Consumer Panels® now offers national In-Home product placement options that are ideal for testing in specific or broad-based geographies.
What services do you offer for product research?
Canadian Consumer Panels® conducts various in-home product tests which include some of the following elements: participant screening/recruiting; scheduling; product handling, placement and installation; ongoing surveys to measure product performance and satisfaction; journaling including photography and/or cellular snapshots; analysis and reporting; help line, etc.
Questions and answers for Paid Product Testers:
Do I have to pay to become a paid product tester?
No, you don’t have to pay or buy anything to be a Paid Product Tester.  Beware of sites or job openings that ask you to pay or buy something so you can work with them.
How In-Home Usage Tests (IHUT) Work and How Can I Become a Product Tester?
First, you’ll need to establish your demographics and detailed consumer profile with the help of  2 or 3 consumer research firms we work with.  Consumer research questionnaires will be used at this stage of your application process to determine a wide variety of products you could test according to your demographics (age, gender, marital status, etc.), lifestyle, consumer behavior, skills, hobbies, abilities and other criteria.  After your detailed consumer profile is determined we'll contact you if you qualify for an In-Home Usage Test that fits your demographics, consumer profile, our client’s needs and other criteria.
How do I know this is not a scam?
We can  reassure you this is a real job opportunity with the following: 
-We never ask you to pay or buy anything to become an In-Home Usage  Tester 
-We are a publicly known company, we have even been featured in several publications that you can check here: 
-We have performed hundreds of product tests, you can check some of them here: 
-We have a real physical address and phone number: https://canadian-consumer-panels.org/contact-us
-We are certified by the recognized McAffee Antivirus as a secure site, you can check the certification seal on our website. 
Do you guarantee a certain number of hours per week?
Yes, we guarantee 15-20 hours per week, that's why it's so important to accurately respond to the research questionnaires we use to determine a wide variety of products you could test in order to provide you with continuous work and guaranteed hours per week.  Guaranteed hours per week are established since the beginning of each project.
What kind of products are tested?
All the time new products are tested, but you can see some examples of products that have been tested on our Product Testers Pictures Gallery:
When I try to sign up with a panel it says they're not accepting new members/can't process my application. What can I do?
If you get a message saying that no more members are being accepted or that your application can't be processed, please send us an email to [email protected]  and we'll find a solution for you.
When and how do will I know I got selected?
Consumer research companies will continue building your detailed consumer profile during the next few days after you sign up.   If you do not hear from us within 3 weeks, it probably means that there's no In-Home Usage Tests projects that match your specific demographics, consumer profile and client's needs at this moment, but your information remains active in our network of In-Home Usage Tester for future projects. We will contact you when an In-Home Usage Test that suits your demographics, consumer profile, client's needs and other criteria starts.
Please note that we make all efforts possible to employ all qualifying applicants, however not all candidates can be selected for the job openings available.
What happens if I get selected?
Once you get the approval to test, we will ask for your physical address to send you the product to test for a week or two. The participant may also have to sign and return non-disclosure agreements before the product is shipped. Individuals that qualify and complete the required documents will have the products sent to their homes. Once the product testing period finishes, product testers are paid.
Why don't consumer research companies mention paid product testing on their sites?
Please remember that your potential employer is Canadian Consumer Panels®, not the consumer research firms we work with.  We use these consumer research companies just to gather your demographics, detailed consumer profile and determine a wide variety of products you could test to guarantee certain hours per week and continuous work.  We work with these trusted consumer research firms because they're specialists in the field of consumer research and also because of their security and privacy.
What tasks do I have to perform as a Paid Product Tester?
After a product to test is sent, market research companies will follow up with you with emails asking questions about the product you’re testing. They can also request a written review, photos of yourself with the product, a video review or a product journal.
 
There are times when the product testing may be discussed in a chat room that is opened by the market research group. This gives multiple testers the ability to communicate their findings all at once. This gives market research companies an instant view of the overall performance of the product from many different perspectives.
What’s the frequency of tests?
In-Home Usage Testing projects arise less frequently than market research surveys because clients of product research/development companies typically first conduct consumer research surveys with images and descriptions of new/modified products. By gathering feedback through this method first, they then move on to the product testing phase. Those wishing to become product testers are advised to to sign up for several market research companies, as this increases the likelihood of being selected to participate in a future assignment.
How much, when and how do I get paid?
Paid product testing is paid per hour and testers are requested to use the product for a certain number of hours per week depending on the product. Each product testing project has no less than 15 hours/week and hourly rate depends on the tasks required to test the product, the type of interaction with the product, skills or abilities required to use the product and the economic value of the item being tested. Historically, hourly rates for paid product testing have been between $25/hr. and $45/hr. in Canada depending on the product to be tested and the project.

In Home Usage Testers are paid after each assignment is finished by mailed check or direct deposit (our preferred and recommended method)
Can I keep the product I test?
In most cases product testers get to keep the product tested for free.
If after reading this FAQ section you still have questions, don’t hesitate to send an email to:
[email protected]
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